By Tarun Nagar
Nowadays, almost every service has become digitalized. For anything, we need to only look over to our phone for a solution whether it is food or hiring a taxi or ordering some grocery or tech items. We are able to find everything with just a few taps on our smartphone. This change in the lifestyle and the way we do things has brought about a drastic change in the technological world as well.
By Mike Herrick
privacy and security first era is emerging -- so what does it mean for customer experience (CX) generally, and mobile apps and websites in particular? A series of critical events in the last year or so has added up to a watershed moment for consumer privacy and its implications on the customer experience (CX). The Cambridge Analytica-Facebook scandals were followed by the General Data Protection Regulation (GDPR), Europe’s sweeping privacy legislation, and then came the passing of the California Consumer Privacy Act (CCPA), which goes into effect in January.
