How AI Chatbots Can be Used in Mobile App Development
By Jacob Maslow
The effects of AI on our lives could be called dramatic. While some people are barely affected, for others, AI is completely changing the way they live at work and socially.
In app development, AI can be an especially useful tool. Not just for the developer, but also the user. For example, AI chatbots can be used in mobile app development in the following ways:
As Customer Service
It’s more likely than not that you’ve received pre-programmed responses while asking for assistance online before. Think about the last time you used the “chat” feature to ask for assistance for an online service.
AI troubleshooting services function sort of like that. However, instead of spitting out a few pre-programmed responses before making the user wait for a human associate’s assistance anyway, a powerful AI can flexibly respond to each app user’s individual needs.
The benefits of an AI chatbot in customer service include:
1.Faster issue resolution: AI chatbots have access to large pools of data, giving them the ability to generate instant responses to most problems.
2.Consistent user support: AI chatbots have around-the-clock availability and no wait times on the user end. They can assist multiple customers simultaneously with ease.
3.Custom user experience: AI chatbots are effective data analyzers and adaptive learners. This function works just as well on an individual level, meaning the AI can analyze user trends and make recommendations unique to each user.
4.Developer benefits: the use of AI chatbots lessens the need for multiple employees, reducing stress related to employee management and putting money that would have been spent on wages back into your pocket.
Enhancing User Experience with an AI Companion
Even prior to the recent breakthrough in AI technology, app users have sought more social and more interactive app experiences. Some popular examples include artificial companion apps and more primitive chat engines, both of which promise an engaging social experience.
However, the technology available at the time could not respond to or learn from human speech nearly as well as modern AI chatbot technology can.
People often became attached to their computer-powered companions regardless. Adding a human-like and helpful AI companion for users to talk to as they navigate the app provides app users with something to bond with. Many customers will appreciate the pseudo-social experience of an AI chatbot, including a large demographic of customers who look specifically for these experiences when searching for an app to install.
Implementing AI in Your Mobile App
AI chatbot technology has already caused significant changes in the way business and app developers operate and design their products. Yet in many ways, AI technology hasn’t quite become mainstream. Taking advantage of AI technology is also a way to stay on top of edge trends while AI is still in the process of becoming a mainstay in everyday life.